Our Principles for our Clients

We consider customer satisfaction of fundamental importance for the maintenance and development of our Company, and we focus on their needs through:

  • The production and product distribution that satisfy the requirements of national, EU and international legislation.
  • Reviewing customer requirements at the stage of ordering.
  • The provision of services that meet their needs.
  • Effective complaint management.
  • Taking into account data that reflect the degree of customer satisfaction.

Our Principles for our Suppliers

Prior to cooperation, the Company evaluates its suppliers to ensure that the supplied products and services meet the highest standards establishing safe consumption.

Our company maintains a list of approved suppliers that have successfully passed the evaluation process mentioned above. Moreover, the ETANAP Logistics Manager monitors supplier performance on a frequent basis. In this way, records are retained for the systematic evaluation, reassessment and re-approval of our suppliers.